Vendor Knowledge Hub

Your Complete Guide to Selling Smarter on Liberia’s Leading eCommerce Platform

Welcome to the SaleNet Vendor Knowledge Hub—your go-to resource for everything you need to start, grow, and scale your business on the SaleNet platform. Whether you’re just starting or looking to optimize your online store, we’ve got you covered.

🧭 Getting Started

1. Vendor Registration

• Sign up at www.salenet.biz/register
• Upload required business details (name, contact, location)
• Verify your account via email or SMS

🔑 Pro Tip: Use a professional business name and logo to build trust.

2. Setting Up Your Online Store

• Add your shop logo, banner, and description
• Set business hours (if applicable)
• Add location to be found on the SaleNet map

🎨 Pro Tip: Keep your store visually attractive—great images help build credibility.

🛍️ Product Management

3. Adding Products

• Go to your dashboard > Products > Add New
• Upload high-quality images (preferably white background)
• Add title, description, price, stock count, and shipping details

📝 Checklist:
✅ Clear product name
✅ Accurate pricing
✅ Size/color options
✅ Mobile money compatibility

4. Managing Inventory

• Update stock levels regularly
• Set alerts for low inventory
• Mark out-of-stock items as unavailable

📦 Pro Tip: Consistent updates reduce customer cancellations.

📈 Sales & Order Management

5. Order Fulfillment

• View new orders from your dashboard
• Confirm availability and prepare items
• Package securely and notify delivery partner

🚚 SaleNet handles logistics through local couriers.

6. Track Your Sales Performance

• Access insights under “Analytics” in your dashboard
• Monitor:
  • Total Orders
  • Net Sales
  • Most viewed products
  • Conversion rate

📊 Use data to plan product restocks and promotions.

💸 Payments & Payouts

7. How Payments Work

• Buyers pay via Mobile Money, bank, or card
• Payments are held until successful delivery confirmation
• Payouts processed to your linked mobile/bank account

💵 Check “Payment History” anytime in your dashboard.

🌟 Building Trust with Buyers

8. Product & Shop Reviews

• Encourage satisfied customers to leave reviews
• Respond professionally to feedback (positive or negative)

🌟 The more great reviews, the higher your shop ranks!

🧰 Growth Tools & Support

9. Run Promotions

• Use discount tools or coupons to boost sales
• Participate in platform-wide sales events

📢 SaleNet also features top-performing shops on the homepage.

10. Need Help?

• Access 24/7 support via your dashboard chat
• Join vendor training webinars and digital skills workshops
• Explore FAQs and How-To videos in the Help Center

📞 Support Email: support@salenet.biz
📱 WhatsApp Hotline: +231775171765

🔄 Stay Updated

Join the SaleNet Vendor Community on WhatsApp or Facebook to:

• Share tips with fellow vendors
• Get early access to new features
• Receive platform updates and success stories

📣 Final Word: Your Growth is Our Mission

At SaleNet, we believe in growing together. With the right tools, knowledge, and support, your online business can go further than ever before. This Vendor Knowledge Hub is just the beginning—explore, apply, and grow.

SaleNet – Powering Your Business, Digitally.

Author: SaleNet