Our website address is: https://salenet.biz/bevesi.
Buying Policy
Placing Orders:
Customers can browse products from multiple vendors and place orders securely through our platform.
Order Confirmation:
Once an order is placed, you’ll receive an email confirmation. Vendors must acknowledge and process the order promptly.
Product Availability:
Product listings are maintained by vendors. SaleNet is not responsible for stock errors but will support customers in resolving issues.
Shipping & Delivery:
Delivery timelines are estimated based on vendor location and courier partners. Tracking details are provided upon shipment.
Return Policy
Return Window:
Most items are eligible for return within 3 days of delivery. Items must be unused, in original packaging, and in resellable condition.
Non-Returnable Items:
Returns are not accepted for perishable goods, hygiene products, customized items, or items marked “non-returnable.”
Return Process:
To initiate a return, log into your account → Order History → Request Return. You’ll receive further instructions and a pickup schedule.
Vendor Approval:
Returns are subject to vendor approval. SaleNet monitors compliance to ensure fair practices.
Refund Policy
Refund Eligibility:
Refunds are processed once the returned product is received and verified by the vendor.
Processing Time:
Refunds will be issued to the original payment method within 5-10 business days after approval.
Partial Refunds:
In cases of partial returns or damaged goods, partial refunds may apply at the vendor's discretion.
Refund Method:
Online Payments → Credited to original payment method
Cash on Delivery → Refunded via Cash or Mobile Money Transfer
Account Policy
Account Creation:
Users must provide accurate information to create an account. SaleNet reserves the right to verify and suspend suspicious accounts.
Account Responsibility:
You are responsible for maintaining the confidentiality of your login credentials and activities under your account.
Account Termination:
SaleNet reserves the right to suspend or delete accounts involved in fraud, abuse, or violation of terms.
Vendor Accounts:
Vendors are expected to comply with listing standards, timely fulfillment, and communication guidelines.
Prohibited Items & Activity Policy
Restricted Products:
Vendors may not list illegal, counterfeit, unsafe, or prohibited goods (e.g., weapons, drugs, adult content).
Platform Abuse:
Any form of harassment, spam, review manipulation, or fraudulent transactions will result in account action.
Privacy & Data Policy
Data Collection:
We collect data only necessary for platform functionality and improvement. This includes order history, payment info, and preferences.
Data Sharing:
Your data is never sold. It is shared only with necessary partners (e.g., delivery services) under secure protocols.
Data Rights:
You may request access to, correction of, or deletion of your personal data at any time.
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