SaleNet Return & Refund Policy

At SaleNet, we strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which customers may return items and request refunds. Vendors on our platform are expected to comply with these guidelines.

1. Return Eligibility

Customers may request a return if:

• The item is defective, damaged, or not as described
• The wrong product was delivered
• The item is unused, in original packaging, and returned within the allowed time frame

Note: Certain items may not be eligible for return due to hygiene, perishability, or digital nature (e.g., cosmetics, food, or downloadable content).

2. Return Window

• Returns must be initiated within 24 hours of delivery
• Products must be returned to the vendor or designated SaleNet return center within 3 days from the return request

3. Non-Returnable Items

The following items are typically not eligible for return or refund:

• Personalized or custom-made products
• Items marked as “final sale”
• Perishable goods (food, flowers, etc.)
• Intimate or sanitary items
• Digital goods once downloaded

4. How to Request a Return

To request a return:

1. Log in to your SaleNet account
2. Go to My Orders
3. Select the item and click “Request Return”
4. Provide a reason and upload photos if required
5. Wait for vendor or platform approval and return instructions

5. Refund Process

Once your return is approved and the item is received:

• Refunds will be processed within 5–10 business days
• Refunds are issued via the original payment method or as SaleNet store credit
• For COD (Cash on Delivery) orders, refunds may be made through mobile money, Check or bank transfer

6. Return Shipping Costs

• If the return is due to vendor error (wrong, damaged, or defective item), SaleNet or the vendor will cover return shipping.
• If the return is due to customer preference (e.g., “changed mind”), the customer may bear the return shipping costs.

7. Dispute Resolution

If a return or refund is denied unfairly:

• Customers may escalate the case to SaleNet Support
• We will investigate and resolve disputes within 3–5 business days

8. Vendor Obligations

• Vendors must respond to return requests within 48 hours
• Failure to honor approved return/refund requests may result in penalties, order reversal, or account suspension
• Vendors must ensure all products are properly described and securely packaged

9. Policy Changes

SaleNet reserves the right to update this policy at any time. Users and vendors will be notified of significant changes via email or dashboard alert.