SaleNet Return & Replacement Policy

At SaleNet, we are committed to creating a safe and reliable shopping experience. This policy outlines the conditions under which customers may return or request replacements for items purchased on our platform. All vendors are required to adhere to these standards.

1. Return & Replacement Eligibility

Customers may request a return or replacement if:

• The item was damaged, defective, or not as described
• A wrong product was delivered
• The item is unused, in its original packaging, and in resalable condition

📦 Important: Items must be reported within the return window, and photos may be required for verification.

2. Return & Replacement Window

• Return or replacement requests must be made within 24 Hours of delivery
• Products must be returned to the vendor or designated SaleNet location within 5-10 days of approval

3. Non-Eligible Items

The following items are not eligible for return or replacement:

• Perishable goods (e.g., food, Drinks, etc.)
• Personal hygiene products (e.g., cosmetics, innerwear)
• Digital goods once accessed or downloaded
• Items marked as “non-returnable” or “final sale”

4. Replacement Process

To request a replacement:

1. Log in to your SaleNet account
2. Go to My Orders > Select product > Request Replacement
3. Choose a reason and attach supporting photos (if needed)
4. Wait for approval and replacement shipping instructions

✅ If approved, the vendor or SaleNet will send a new item within 3–7 business days

5. Return Process

To request a return:

1. Follow the same steps as replacement
2. Select Return as your request type
3. Upon approval, ship the item to the provided address or request pickup (where available)

💰 Refunds for returns are processed after the product is received and inspected.

6. Shipping Costs

• If SaleNet or the vendor is at fault, we’ll cover the return or replacement shipping cost.
• If the return/replacement is due to customer preference, the buyer may be responsible for shipping fees.

7. Damaged or Defective Items

If you receive a damaged item:

• Report it within 48 hours
• Share clear photos of the packaging and product
• SaleNet or the vendor will offer a full refund, replacement, or store credit, based on your choice and stock availability

8. Vendor Responsibilities

• Vendors must respond to return/replacement requests within 48 hours
• Approved replacements must be dispatched within 3 business days
• Vendors must ensure listings are accurate and packaging is secure

9. Dispute Resolution

If a customer or vendor disagrees with a decision:

• They may escalate the issue to SaleNet Customer Support
• We’ll mediate the issue and provide a resolution within 3–5 business days

10. Policy Updates

This policy may be updated periodically. Users and vendors will be notified of major changes via email or dashboard notifications.